COURIER / SHIPPING.
All orders placed through Haldex are shipped direct to you using StarTrack Express Courier. You can find more information on StarTrack Express and their services by clicking here. Startrack Express can not deliver to a Post Office box, therefore for security reasons we can not accept orders for delivery to a post box. All of our shipments must be signed for on delivery.
SHIPPING, PROCESSING AND HANDLING COSTS.
For all orders under $350, a Processing & Handling fee of $15 will be added to your invoice. The P&H fee is applied to all order valued at less than $350 whether they are delivered by courier or picked up from our warehouse. The P&H fee is not entirely a shipping fee - it is also made up of a component to cover the resource time and costs associated with processing an order with a $350 value. This is why the fee must remain in place even if the order is collected from our warehouse.
For all orders of $350.00 and over, there will be no processing and handling costs applied.
LOST OR DAMAGED PARCELS.
Haldex Pty Ltd will cover all items for loss or damage during transit when the items are shipped with StarTrack Express. Once we recieve a report from StarTrack Express stating that an item was lost in transit, every effort will be made to send a replacement item as soon as possible. If you find an item arrives in an unsatisfactory condition, you must Contact Us within 24 hours of the item arriving. You may be required to provide photographic evidence of the condition of the parcel and the item, to assist in processing your claim.
TRANSIT TIMES (Approximate - times are subject to delays and other unforseen circumstances, and should be used as an approximate guide only).
Brisbane Metro / Melbourne Metro / Most of NSW -> Next Day Delivery.
QLD Non-Metro / VIC Non-Metro / Adelaide / SA Non-Metro / Tasmania -> 2 - 3 Days.
Perth Metro / NT -> 4 - 5 Days.
WA Non-Metro -> 5 - 7 Days.
Brisbane/Cairns/Darwin/Perth/Melbourne/Adelaide/Hobart -> Next Day Delivery.
For non-metro areas, air parcels are normally an additional 1 - 2 days.
It will be at the discretion of Haldex Pty Ltd, as to how your order is shipped (Road or Air). Shipping method will be based on the physical size and weight of your order.